The Coronavirus Situation ...

To help Dersingham residents, the Parish Council is providing some advice and information on this page which may be useful in coping with the current public health situation. The most reliable advice will be found on websites run directly by the Government or by NHS England and you will find links to these futher down this page. Follow Government advice, wash your hands frequently and let's keep Dersingham fit and healthy!

Useful Information and Advice ...

A message from the Chairman

Now that lockdown has been eased a little I hope those of you who can get out have enjoyed the reopening of Thaxters as much as me. Please do remember when you are out and about to respect social distancing. The Parish Council Office remains closed, although our staff are still working. If you do have a query it can be emailed to the or you can telephone the office on 01485 541465.

There will be more updates as and when we receive them.

Coral Shepherd
Chairman Dersingham Parish Council

Remember... Protect Ourselves, Protect Others.

  • Keep staying at home as much as possible
  • Keep working from home if we can
  • Keep our distance if we go out (2m where possible)
  • Keep washing our hands with soap and water
  • Keep self-isolating if we or anyone in our household has symptoms
  • Keep travelling by bike or walking or car when needed
  • Keep staying safe at work
  • Keeping shielding ourselves if we are vulnerable


The latest update from the Borough Council is below:


Rufuse Bin Collections

We are reminding residents that there will be no waste or recycling bin collections on Bank Holiday Monday 25 May.

Car Parking

Car parks have remained open throughout the duration of the Covid-19 crisis with the exception of the Cliff Top car park in Hunstanton. In response to the changing guidance, this has now reopened. Our measures and guidance around car park use are:

  • All car parks, where possible, have social distancing markings in place around the pay and display machines
  • While a regular cleaning regime is in place, the council is encouraging people to download the parking app in advance of their journey to avoid contact with the machine. This can be downloaded here: download the parking app for West Norfolk car parks
  • If people do choose to pay at the machine, they are advised to cover their fingers or to use a blunt object such as a pen to press buttons

As more workers return to the workplace, the priority car parking for key town centre workers has been phased out and charges are now back in force. A phased approach to enforcement will take place in these car parks to ensure that those workers who have been parking for free have a chance to get their permits renewed or to see the message that charges now apply. We want to thank all those key workers for the amazing work they have done to keep people in West Norfolk served over the crucial first few weeks of this pandemic.

Anyone who wishes to extend or query their parking permit should contact:

The free parking permit that was announced by Government for NHS workers is still in operation. 477 such permits are in use across Norfolk (excluding Norwich). This scheme will remain in place until the Government revokes it.

As travel restrictions are being lifted, we would ask people to please be reminded that parking restrictions do remain in place.

Coastal Guidance

Whilst the Borough Council is still not encouraging people to visit the coast, they have been working hard to make Hunstanton as safe as possible.

This includes signage in place around the resort reminding people to social distance, together with an improved path from the cliff top car park to the beach. This weekend council officers will be patrolling the coast to remind people of the government guidance. Also public toilets are open, but people are advised that maintaining social distancing in public toilets is virtually impossible.

With the wide open spaces at the coast, we are confident that people will be able to social distance and enjoy their use of the outside.

Financial Support

We have now paid out over £35m in grants to more than 3,000 businesses. This covers the two grant funding schemes, the Small Business Grant Fund and the Retail, Hospitality and Leisure Grant Fund, both of which are administered by the borough council.

A discretionary fund has been set up to accommodate certain small businesses previously outside the scope of the business grant funds scheme. Further guidance for local authorities will be sent out shortly and we will provide an update in due course.

Business Assistance

The government has announced further measures to assist businesses where the Small Business Grant and Retail, Hospitality and Leisure Grant are not available to them. They are allowing us to draw up a policy to pay discretionary grants to businesses in our area that are affected by the Covid-19 outbreak.

Government expects these grants to be paid from early June. We in the process of drawing up our policy and it will be published as soon as it is available.

Community Support

We are reminding vulnerable people who are shielding that they can apply for support with getting basic supplies, priority supermarket deliveries, and help to meet basic care needs.

The government has been sending out a weekly food box for people who registered for additional support because they are vulnerable due to a medical condition and have no other means of accessing food during isolation. Anyone who is classed as clinically extremely vulnerable to coronavirus can complete the form online and people can register themselves, or on behalf of someone else. If people have registered but not received a food box from the government, or if they need assistance for emergency essential food items, medicines, or wellbeing support then they should call the helpline on 0344 800 8020. They will then be directed to the organisation that can help.

Locally, support is delivered through the community hub which was set up by the council at the start of the pandemic and is managed by the team from Lily. A month after lockdown began they had handled over 500 enquiries and are still making daily phone calls and deliveries to residents. Many staff have been redeployed to support the Lily team. We are extremely grateful to everyone for their efforts to support the community.


Complaints about bonfires are more than double what they were at this time last year, and noise and loud music nuisance complaints are nearly three times as high as they were 12 months ago.

We are asking people to be considerate and respectful to their neighbours and think twice about the impact certain activities might have on others whilst we are all staying home more than usual.

Play Areas

Play areas and outdoor equipment (parkour & outdoor gyms) remain closed in line with the new government guidance. However, multi-use games areas are now open to use with members of the same household, or one other person while staying 2 metres apart.

Recycling Centres

Norfolk County Council opened eight recycling centres on Monday 11th May - including the King’s Lynn recycling centre - with social distancing and restrictions in place. People are encouraged to only make a journey to the recycling centre if their waste or recycling cannot safely be stored at home. And, anyone with Covid-19 symptoms, or anyone who has been in contact with someone with symptoms, should not visit a recycling centre under any circumstances. Further details can be found here: Recycling Centres Update. The County Council has not opened other recycling centres apart from those named.

Second Homes and Tourism

The new guidance has reiterated that the use of second homes or staying overnight in accommodation that is not where you live is still not allowed. Until further guidance is received, many retail and leisure premises will remain closed, including the chalets in Hunstanton. No entertainment has been booked for the Green in Hunstanton.

Borough Council service impacts

All of our service impacts can be found here: West Norfolk Borough Council Coronavirus information

Please remember our council offices are no longer accepting visits from the public. People can contact us through Live Chat on our website, or by calling us on 01553 616200. Anyone needing to provide documents can post and drop these into the letterbox which is emptied daily.

If you require specific information about any of the issues raised in this update, please contact


Links to Government and NHS Advice on Coronavirus


Government advice on what you can and can't do The UK Government's Recovery Strategy Government advice on what to do if you have symptoms General Coronavirus advice from the NHS Government advice about Coronavirus and businesses


Other useful links


Government guidance on travel download the parking app for West Norfolk car parks Police Connect - Advice about Coronavirus frauds and scams Police & Crime Commissioner's website Age UK Norfolk Ask Lily - Advice for senior citizens Equal Lives - Advice for those with disabilities Shelter - Help with housing and homelessness Norfolk Community Law Service Norfolk Citizens Advice Norfolk County Council Coronavirus information West Norfolk Borough Council Coronavirus information


Public transport links


Lynx Bus information West Norfolk community Transport National Express Stagecoach Buses Megabus Coach Services


Useful Telephone Numbers


Housing Benefits - 01553 616200, Option 2

Pest Control - Millennium Pest Control on 01553 344002

The Universal Credit - Enquiry Line on 0800 328 9344

The Growth Hub - The Growth Hub from the New Anglia LEP offers free, expert advice for any business in Norfolk and Suffolk and the advisers are able to signpost employers and employees to details of the new Government support schemes. They’re a valuable additional resource. Please call them on 0300 333 6536 or email

@newanglialep and @angliahub for tweets with links to the latest Government guidance and updates.